Frequently Asked Questions
Everything you need to know about your school uniform order.
How do I determine the correct size for my child?
We provide a comprehensive sizing guide on each product page. We recommend measuring your child's height, chest, and waist to compare against our brand-specific charts for the best fit.
What is your return policy for school uniforms?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that customized or embroidered items with school logos are non-returnable unless defective.
How long does shipping typically take?
Standard orders are processed within 2-3 business days. Delivery usually takes 5-7 business days, though we recommend ordering at least 3 weeks before the school term starts to avoid seasonal delays.
Are your garments durable enough for daily school activities?
Yes, Gem Schoolwear products are crafted from high-quality, reinforced fabrics designed to withstand frequent washing and the rigors of the playground.
Do you offer bulk discounts for schools or large groups?
We do offer special pricing for bulk institutional orders. Please contact our dedicated wholesale team through the 'Contact Us' page for a personalized quote.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and popular buy-now-pay-later options to make back-to-school shopping more affordable.