Returns & Exchanges
At Gem Schoolwear, we want to ensure your students have the perfect fit and quality they need for the school year. If you are not completely satisfied, you can return or exchange unworn, tagged items within 30 days of purchase.
Initiate Your Request
Visit our online portal or contact our customer service team with your order number and the items you wish to return or exchange.
Package Your Items
Ensure all garments are in their original condition, unworn and unwashed, with all school branding tags still securely attached.
Ship to Our Warehouse
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Receive Refund or Exchange
Once our quality control team inspects the items, we will process your refund to the original payment method or dispatch your new sizes within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing